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Overview

At Chewise, we are passionate about providing high-quality pet care products to enhance the well-being of your furry family members. We stand behind the quality of our products and want you to be completely satisfied with every purchase you make. Our return and refund policy is designed to be transparent, straightforward, and in full compliance with Shopify and Google Merchant standards, ensuring a seamless and positive experience for all our customers.

30-Day Return Policy

We offer a 30-day return window from the date of purchase for all Chewise products. If you are not fully satisfied with your purchase for any reason, you are welcome to return it under the following conditions:

- Item Condition: To be eligible for a return, the item must be in the same condition that you received it, unused, and in its original packaging.

- Proof of Purchase: A receipt or proof of purchase is required for all returns.

Initiating a Return

To start the return process for your Chewise product, please follow these simple steps:

1. Contact us via email at hello@chewisenow.com with your order number and the reason for the return.
2. Our customer service team will review your request and provide you with detailed instructions on how to proceed with the return, including a prepaid shipping label.

We aim to make the return process as hassle-free as possible, guiding you through each step.

Refund Process

Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

Shipping Costs for Returns

Understanding the needs of pet owners, Chewise covers all shipping costs for returns within the 30-day return period. We will provide a prepaid shipping label for the hassle-free return of your product.

Exchanges

Should you receive a defective or damaged item, Chewise offers exchanges for the same product. Please reach out to us at hello@chewisenow.com with details of the issue, and we will provide you with the necessary instructions to exchange your item.

Contact Us

For any questions or additional information regarding our return and refund policy, please do not hesitate to contact us at:

- Email: hello@chewisenow.com

Your satisfaction is our priority, and we are committed to providing you and your pets with the best possible care. Thank you for choosing Chewise for your pet care needs.