New to Chewise? Find your product below for setup and care tips, or jump straight to warranty support.
Choose your product. Get the little details right.
Choose a compatible chew, tighten normally and test the grip by hand before offering it. If it slips, stop and check the fit.
Unscrew and separate the parts. Remove food residue, wash, rinse and dry fully before reassembling.
Stay with your dog. Recheck the grip and remove the setup if the chew loosens or your dog bites the holder.
Start with a thin layer of familiar food on the easier Hooman side. Four suction cups: clean them and check the hold on a smooth surface.
Remove leftovers, gently brush the grooves and suction cups, rinse thoroughly and let dry. Inspect for tears before reuse.
This is a lick mat, not a chew toy. Remove it if licking turns into biting. Count toppings within your dog’s daily food allowance.
Try a shallow layer of familiar food in the easy-to-reach area. Begin unfrozen before introducing a thin frozen serving.
Remove leftover food, wash food-contact surfaces, rinse thoroughly and let dry. Check for damage before refilling.
Supervise every session. Stop if your dog bites the bowl or struggles to reach the food; make the next serving easier.
Our warranty covers defects in materials and workmanship under normal use and care. It is not an all-damage replacement promise.
For material or manufacturing defects affecting the holder and its securing mechanism. The holder’s lifetime coverage lasts for as long as the original purchaser owns the product.
For defects in materials and workmanship, for two years from the original purchase date.
Material or manufacturing defects, including functional failures caused by those defects when the product is used and cared for as instructed.
Normal wear, cosmetic scratches or discoloration; loss or accidental damage; pet-inflicted chewing or tearing unrelated to a product defect; and damage caused by misuse, improper cleaning or storage, or modifications.
We assess the cause of the problem. Teeth marks alone do not rule out a genuine manufacturing defect.
Stop using a damaged product. Send us your order number or proof of purchase, the product name, a short description, and clear photos or a video. We’ll review the issue and explain the next steps.
No. Lifetime describes the holder’s coverage period, not a promise that the product is indestructible. Coverage is limited to defects in materials and workmanship. Normal wear and damage unrelated to a product defect are excluded.
We will arrange repair or replacement of the defective product or component. Please contact us before sending anything back; we will provide return instructions and explain any shipping arrangements before you proceed.
No. All guides are available without registration. Registration helps us find your details, but does not expand the coverage or replace proof of purchase.
The warranty terms provided at the time of your purchase continue to apply. If you are unsure, send us your purchase details so we can check your coverage.
This warranty is in addition to your applicable statutory consumer rights and does not exclude or limit rights that cannot legally be excluded or limited.
Keep your product and order details on file, so they’re easier to find when you need us. Register below, then email hello@chewisenow.com from your registered email address whenever you need support. We can use it to help locate your registration.
Please keep your proof of purchase. We may still need it, along with photos or details of the issue, to assess a warranty claim.
明智地咀嚼，安全地咀嚼
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New: Pick & Lick
Land on the slice and a Pick & Lick mat is yours, free. Miss it and you still get 15% off.
One spin per customer. 20 free mats available; standard shipping applies. Unsubscribe anytime.
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Pointer on the slice → free Pick & Lick. Anywhere else → 15% off.
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15% off
Use it on the Pick & Lick mat at checkout. Freeze it, smear it, watch the zoomies turn into zen.
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Free mat
Add one Pick & Lick mat to your cart and enter the code at checkout — the mat drops to $0. One per customer; standard shipping applies.
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